Ticket Delivery Policy

1. Delivery Options

E-Ticket (Standard)

• Delivered instantly to your email after booking confirmation
• Print at home or show on mobile device
• No delivery cost
• Available for all booking types

Collect at Museum

• Present your booking confirmation at the ticket desk
• Bring valid photo ID matching the booking name
• Arrive at least 15 minutes before your tour

2. E-Ticket Information

Your e-ticket will contain:

• Booking reference number
• Tour date and time
• Number of tickets
• QR code for entry
• Important visitor information

3. Delivery Time

• E-Tickets: Sent immediately upon successful payment
• Confirmation email: Within 5 minutes of booking
• If you don't receive your ticket, check spam/junk folder

4. Ticket Not Received?

If you haven't received your e-ticket:

• Check your spam/junk email folder
• Verify the email address used for booking
• Contact us for resend: sales@kilmainhamgaolmuseum.info

5. Lost Tickets

• Contact us with your booking reference
• We can resend your e-ticket
• Bring photo ID to the museum as backup

6. Group Bookings

For groups of 10 or more:

• One confirmation email sent to the group organizer
• Group leader should bring printed confirmation
• All group members should arrive together

7. Contact

For ticket delivery inquiries:

• Email: sales@kilmainhamgaolmuseum.info
• Phone: +353 1 4536881
• Address: Kilmainham Gaol Museum Visitor Centre, Kilmainham Courthouse, Inchicore Road, Kilmainham, Dublin 9, D08 RK28